Aug 23, 2016
From David Maxfield: When communication breaks down, it usually happens in two distinct ways.
The first way is one we’re all familiar with. Communication breaks down through unintentional slips and errors.
The second way is much more damaging.
Learn more at
Aug 16, 2016
Joseph Grenny. Cultural competency is a critical part of what enables us to innovate and execute as an organisation.
To measure competency, we began a study 22 years ago and finished it up just last year. After researching over 7000 managers and employees, we found there are four recurring viruses that plague most...
Aug 9, 2016
From Joseph Grenny - My family and I took a trip in New York City a few years ago. After an exhausting day of touring the city, we went to a restaurant on 42nd Street.
We ordered our meals, waited for them to arrive, and were starving by the time they did. A few seconds after my daughter began eating her chicken and...
Aug 2, 2016
After Will and Ariel Durant finished the eleven-volume Story of Civilization, they pushed away from the detailed studies of various ages in history and asked, “Are there common lessons about the rise and fall of civilisations?”
They found that the influence of geographic factors diminishes as technology grows.
So,...