Jan 26, 2016
When watching others confront problems, most don't even notice one of the big differences between the best and the rest of us. The best people at holding confrontations raise different topics. They confront different problems.
We noticed this as we conducted our original research. We spent ten thousand hours watching...
Jan 19, 2016
We face an interesting challenge when people let us down or behave badly.
We have a natural tendency that's a little bit dangerous: we want to fix stuff. We want to jump in and just fix it. We see somebody let us down we think, “I need to fix this.”
The issue is, do we really know what we're fixing?
Learn more at
Jan 12, 2016
Joseph Grenny
From our organisational research, we know that one of the most powerful predictors of quality, safety, and productivity is people's capacity to hold crucial conversations.
But, what predicts your capacity to hold those crucial conversations in an effective way? Let me describe an experience…
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Jan 5, 2016
Kerry Patterson
Helping people change can be a difficult task—especially when the behaviour you’re trying to influence is a longstanding habit. In some organisations, dysfunctional behaviour has been around for decades. It becomes “the way we do things around here.”
The first step in helping others behave...