Jun 20, 2017
Featuring Chase McMillan: Dialogue is great, but sometimes people start to take on the conclusions of the most charismatic or experienced person in the room, even if conclusions are flawed. Here’s how to overcome the subconscious bias of The Halo Effect.
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Jun 13, 2017
From Chase McMillan: At VitalSmarts, we talk a lot about the importance of a safe environment for crucial conversations. But sometimes, safety’s not enough to make the crucial conversation a success. Even situations where mutual respect and mutual purpose abound, conversations can still fail because of an...
Jun 6, 2017
From David Maxfield: If we’re honest, we’ve all let someone down and we’ve all been let down. But when it happens at work, it becomes more than a disappointment — it becomes an issue of job performance. And the best way to solve the problem is to look at the causes — the big WHY behind a behaviour. We group...