Nov 29, 2016
David Maxfield: At VitalSmarts, we talk a lot about creating a
sense of safety in high-pressure, high-stakes conversations.
In fact, after thousands of hours of observation and research, we
found that the ability to create safety is THE determining factor
of success in crucial conversations. No matter how big or small the
issue is, when you make the other person feel safe, you have a 97
percent chance of succeeding in the conversation.
Isn’t that incredible?
It’s a great concept, but beyond all the theory, how do you
actually do it?
Learn more at vitalsmarts.com.au/change