Mar 28, 2017
From Stacy Nelson: There’s
a difference between hearing and listening. Hearing is a function
of physiology. Listening is a function of the heart. If I don’t
feel safe with you, I won’t listen to what you have to say.
The fact is, if we want people to listen to us, we have to make
them feel safe.
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Mar 23, 2017
From David Nelson: We constantly face situations where a tough but positive conversation can change the entire course of a relationship — both in our organisations and our personal lives.
The success of a crucial conversation depends on connecting awareness of the circumstances AND the decision to do something about...
Mar 14, 2017
From David Maxfield:
The most important capacity we possess is our ability to influence behaviour change, but we humans aren't naturally good at it. In fact, we're terrible, which means our organisations, society, and personal lives all suffer. We need a better way to influence behaviour.
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Mar 7, 2017
From Stacy Nelson:
For our organisations to perform at their best, we need to learn from the best. World-class Olympians use the skill of giving and receiving feedback to master their craft. We need to do the same for top organisational performance.
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