Jun 7, 2016
Joseph Grenny
When we first started developing Crucial Conversations, our goal was to change the world by helping people change their behaviour. But as we started thinking about how to change the world by changing behaviour, one of the questions that came up was, “What behaviour, if changed, would make the biggest difference?”
This became our thesis question.
We knew if we could help others pay attention to those brief, ephemeral points in time and help them slightly modify how they showed up, we could change their lives, organisations, and the world as a whole.
In our research, we quickly began to notice there were moments of profound emotional complexity between individuals, but remember, our main objective was to change the world — not just help people feel more comfortable in the moments they're uncomfortable.
So, we asked, “What is it about these moments?”
Learn more at vitalsmarts.com/au/change