Feb 9, 2016
Joseph Grenny
At the heart of almost all chronic problems in our organisations, teams, and relationships are crucial conversations that we’re either not holding or not holding well. There are issues we haven’t stepped up and addressed.
We’ve spent over 10,000 hours watching people in crucial confrontations trying to figure out what they do that makes it either work or fail. Which confrontations go well and resolve problems, and which confrontations go poorly and end up causing the problems to worsen or persist?
What we’ve found is that there are a handful of skills you can use that predictably, repeatedly, and sustainably create positive and effective crucial confrontations.
Learn more at vitalsmarts.com/au/change